Škoda Service Care

 

For a vehicle as special as your ŠKODA, it is vital to provide you with a perfectly complementing after sales service. It is necessary to have an equally competent service program to make every aspect of your ŠKODA experience better.

Keeping this in mind, we have a specially designed ŠKODA Service Care for you that provides not only a better service but also effective solutions. We cover various aspects of after sales services such as Road Side Assistance, services and maintenance packages and comprehensive warranty. With this, we leave no stone unturned to make our relationship with you better and stronger.

Following are the key ŠKODA Service Care products you can avail:

 4 Year Warranty



warranty

ŠKODA presents to its customers a-one-of-its-kind warranty service which spans up to 4 years after the purchase of your vehicle. This comprehensive warranty service program allows ŠKODA customers to enjoy its after sales service two years more than that of other brands.
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 ŠKODA Assist - Road Side Assistance



road_side_assistance

We at ŠKODA consider it as our responsibility to give you a hassle-free experience on and off the road. However, unexpected breakdown can dampen your spirits to the worse. With our unique ŠKODA Assist – Road Side Assistance, we ensure you spend more time driving your ŠKODA on road and experience it to the fullest.
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 ŠKODA Maintenance Package



manegment

Just like we need to have a body check-up every year to ensure our wellbeing, even your ŠKODA needs a periodic maintenance service to make sure it gives you a good long run of smooth driving. Our ŠKODA Maintenance Package for your ŠKODA gives you as a driver peace of mind as well as better driving experience with timely servicing.
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 Service Care Benefits

With the above mentioned Service Care products, we aim to establish a cordial relationship with our customers and maintain the same warmth over a long period of time. These products are designed in such a way that they deliver utmost delight to you as a customer.

Following are the some of the main benefits of ŠKODA Service Care products:

* Comprehensive Care
* Creating win-win situation for ŠKODA customers
* Giving an enhanced experience of ŠKODA services

 FAQs

What is ŠKODA Service Care?

It is also called as ŠKODA Delight Program. ŠKODA Auto India initiated numerous service care programs starting from 1st September 2016. The customers who opt to purchase ŠKODA cars will get promotional offers like:
4 years warranty / 100.000* Kms
4 years ŠKODA Assist (Road Side Assistance)
4 Years / 60,000 Kms ŠKODA Maintenance Package.(Available at an attractive price)
* Promotional offer, 3rd & 4th Year additional warranty.

What is 4 years warranty / 100,000 Kms?
› The first two years warranty, unlimited Kms remains same.
› Promotional offer of 3rd & 4th year additional warranty up to 100,000 KMS whichever comes first from the date of new car delivery.

Do I need to pay extra cost for 4 years warranty / 100,000 Kms?
No, it is without any additional cost

Is 4 years warranty / 100,000 KMS? Is also applicable for earlier cars?
The ŠKODA Comprehensive Warranty is intended only for new vehicles purchased from 1st September, 2016 onwards.

Is 3rd & 4th year warranty coverage remains similar like 1st & 2nd year
The Comprehensive Warranty contains the same full range of services as the basic two-year manufacturer’s warranty. Within the additional warranty period the customer is entitled to the repair of the warrantable defect. However there is no entitlement to a vehicle exchange or the right to withdraw from the contract.
› The warranty period for manufacturing defects with the paintwork remains at three years.
› The warranty period for bodywork corrosion remains at six years.

Can I avail Comprehensive warranty services from other dealerships?
Yes, PAN India ŠKODA workshops

What is ŠKODA Maintenance Package 4 years / 60,000 Kms?
ŠKODA recommend service interval of 15000 Kms or one year whichever comes first, under ŠKODA Maintenance Package four services offered covering 4 years / 60,000 Kms whichever occurs first, inclusive of spare parts replacement and labour charges as per ŠKODA Norms, except wear and tear parts any.

Is ŠKODA Maintenance Package is transferable to subsequent owner??
Yes

Is ŠKODA Maintenance Package Price will be refundable in case if I sell the car before expiry of 4 years / 60,000Kms??
No, SAIPL is offering ŠKODA Maintenance Package at a special price hence not refunded, but it is transferable to the subsequent owner.

Do I need to pay additional cost in case the repair is beyond ŠKODA Maintenance Package scope of work?
Yes, under ŠKODA Maintenance Package customer can avail only the repairs and services recommended as per the maintenance table.

Is your service calculator and ŠKODA Maintenance Package cost is comparable??
Yes

Can I avail the benefits of ŠKODA Maintenance Package services from any of the ŠKODA authorized dealerships or should I have to get my car serviced only at the purchased dealer?
Yes, the benefits of the ŠKODA Maintenance Package can be redeemed at any of the ŠKODA authorized workshops PAN India.

What is 4 years ŠKODA Assist (Road Side Assistance)?
The 4 years ŠKODA Assist (Road Side Assistance) is intended only for new vehicles purchased from 1st September, 2016 onwards. This program is known as “ŠKODA Assistance NON STOP HELP ON THE ROAD “and will assist customer and occupants in case breakdown eventualities no matter where the customer is located i.e. at home, on the roadside, on a highway or in a parking lot, he requires an immediate assistance and this program will meet the need to the utmost satisfaction of the customer’s expectations.

Customer can reach ŠKODA Assistance NON STOP HELP ON THE ROAD through Toll Free numbers 1800 2094646 or 1800 102 6464 around the clock.


Do I need to pay extra cost for 4 years ŠKODA Assist (Road Side Assistance)?
No, it is without any additional cost

Is 4 years ŠKODA Assist (Road Side Assistance) Transferable to subsequent owner?
Yes